StableAudio

FAQs

General

What is Stable Audio?

Stable Audio is a website that lets you create music for use in commercial or non-commercial projects, using AI music generation models to do so. It’s built by Stability AI.

What data was this model trained on?

The AI model behind Stable Audio was trained on music from our partners AudioSparx.

Why can’t I hear any audio on mobile?

Check your phone isn’t on Silent mode.

Who can I contact about support on this project?

You can email us at [email protected].

Will this model be open sourced?

We will be open sourcing a music generation model soon, trained on different data.

How can I delete my account?

If you want to delete your account, please get in touch with us at [email protected], and we will help you close it.

Creation

How do I write a text prompt that will work well?

We encourage you to experiment, and find what works well for you! If you need assistance, we’ve included some tips in our User Guide.

Is every piece of generated audio unique?

Yes. Every time you generate a sound file using Stable Audio, our AI models create something unique. You won’t get the same piece of audio twice.

Why is my generation taking so long?

If your generation has taken a long time, something may have gone wrong. It will time out after 30 minutes.

Billing

How can I cancel my subscription or update my payment information?

To manage your subscription and update payment details, follow these steps:

  1. Log in to your account on our website, you can cancel your subscription by selecting your avatar in the top right corner.
  2. Select &quote;Manage payments.&quote;
  3. Stripe will send you an email with instructions. Follow the provided instructions to either cancel your subscription or update your payment methods.

When will my subscription renew?

All paid subscriptions renew automatically on the same day of the month and time of day you subscribed.

The free plan renews on the first of each month.

Can I upgrade or downgrade my subscription and what happens?

Yes, you have the flexibility to upgrade or downgrade at any time by visiting your account page on our website.

In the case of upgrades, you will be upgraded to the new subscription immediately and charged a prorated amount, inclusive of VAT/sales tax if applicable. The prorated payment is calculated based on the timing of the upgrade within the current month's billing cycle.

Can I get a refund?

Stable Audio may give refunds on subscription charges in our discretion, depending on the circumstances below.

  • If a purchase is accidentally made by a friend or family member.
  • If you find a stable Audio subscription charge on your card or other payment method that you didn't make and that wasn't made by anyone you know.
  • Your refund request is made within submitted within 48 hours of the subscription charge and your usage is below 2% of the allotted monthly generations.

Refund requests are processed manually, and you can contact us at [email protected]. We aim to respond within 2-3 business days. If there's a slight delay, rest assured we'll honor your request based on the submission date.

For payment processing, we use Stripe, and refunds are typically credited to your bank within 5-10 business days, this is dependent on your bank.

Note:We reserve the right to decline or provide a prorated refund if there are indications of potential abuse of our refund policy. Our goal is to maintain fairness for all users.

What are the specific allowable uses for music generated under the Creator license?

The Creator license enables you to use your generated audio for individual commercial projects and music releases, this includes music streaming platforms, social media, personal podcasts, videos, and commercial products with a monthly active user (MAU) below 100,000. It's important to note that views and follows on social media, reels, and videos do not impact the MAU count. You can review this more in-depth on our pricing page please also review our terms of service for commercial use details. 

Can I cancel my subscription at any time and what happens to my audio license when I cancel my subscription?

Certainly! You have the flexibility to cancel your subscription at any time. It's important to note that audio generated on Pro and higher tiers remains covered under the original license even after cancellation. However, it is essential to continue adhering to the usage rights specified in the original paid tier. Review our terms of service for commercial use details. Certainly! You have the flexibility to cancel your subscription at any time. It's important to note that audio generated on Pro and higher tiers remains covered under the original license even after cancellation. However, it is essential to continue adhering to the usage rights specified in the original paid tier. Review our terms of service for commercial use details.

How can I get more tracks than in the pricing tiers a month?

Get in touch with us at [email protected] - we’re very happy to discuss higher track limits on a case-by-case basis.

Do my unused generations in one month roll over to the next?

No, your unused generations don’t roll over.

How do I cancel my subscription? What happens?

You can cancel your subscription by selecting your account avatar in the website’s main menu. Verify your account via Stripe and tap ‘Cancel Subscription’ in the top right corner. You will be immediately downgraded to the free tier, and lose access to any remaining track allowance from your Pro subscription.

Licensing

How does licensing work?

We have 3 tiers for licensing: Personal, Creator and Enterprise licensing.

You can find out more about our licensing policy on our pricing page.

Can I use the music in commercial projects?

Yes, if you’re on the Pro subscription tier. Please see our Terms of Service and pricing page for further detail.